Ticket Queue
IT Operations · Assignment Group: Level 2 Support · Last updated 2 min ago
Open Tickets
147
+12 since yesterday
38 unassigned
P1 / P2 Active
6 / 23
2 breached SLA
Requires immediate attention
SLA At Risk
19
< 2hr remaining
13% of open queue
Avg MTTR (7d)
3h 42m
↓ 18 min vs last week
SLA target: 4 hours
Ticket # | Summary | Type | Priority | Status | Assignee | Group | Category | SLA | Created | Actions | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| INC0042891 | VPN connection drops after 30 minutes of inactivity Updated 25 min ago | INC | P2 — High | In Progress | MA Marcus A. | Level 2 Support | Network | 1h 22m left | 05/29/26 07:14 | ||
| INC0042887 | Exchange server mailbox quota exceeded — Finance dept Updated 1 hr ago | INC | P1 — Critical | In Progress | PS Priya S. | Level 3 Support | SLA Breached | 05/29/26 05:48 | |||
| INC0042885 | Citrix workspace application crashing on Windows 11 22H2 Updated 1 hr ago | INC | P2 — High | New | Unassigned | Level 2 Support | Software | 2h 05m left | 05/29/26 06:33 | ||
| REQ0019234 | Adobe Creative Cloud license — 3 seats for Design team Updated 2 hr ago | REQ | P3 — Medium | Pending | KT Kenji T. | Software Provisioning | Software | 6h 40m left | 05/28/26 14:22 | ||
| INC0042880 | Printer offline in 4th floor open plan — HP LaserJet 3820 Updated 3 hr ago | INC | P3 — Medium | In Progress | FO Fatima O. | Desktop Support | Hardware | 4h 15m left | 05/28/26 16:05 | ||
| REQ0019228 | New starter onboarding — Laptop, accounts, badge access Updated 4 hr ago | REQ | P3 — Medium | In Progress | FO Fatima O. | Desktop Support | Hardware | 1d 3h left | 05/28/26 09:00 | ||
| INC0042876 | MFA push notifications not arriving on iOS 17.4 Updated 5 hr ago | INC | P2 — High | Pending | MA Marcus A. | Level 2 Support | Security | 5h 30m left | 05/28/26 11:17 | ||
| INC0042871 | Teams video calls dropping after Windows update KB5034441 Updated 6 hr ago | INC | P1 — Critical | In Progress | PS Priya S. | Level 3 Support | Software | SLA Breached | 05/28/26 08:30 | ||
| REQ0019219 | Request elevated admin rights for CI/CD pipeline setup Updated Yesterday | REQ | P3 — Medium | New | Unassigned | Security Ops | Access | 8h 10m left | 05/27/26 15:44 | ||
| INC0042862 | Barcode scanners not connecting to warehouse management system Updated Yesterday | INC | P2 — High | In Progress | KT Kenji T. | Level 2 Support | Hardware | 3h 55m left | 05/27/26 13:20 |