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Featured Articles
How to connect to the corporate VPN from any location
Resetting your password using the self-service portal
Setting up MFA on a new device after replacement
All Articles · 12 total
How to connect to the corporate VPN from any location
Step-by-step guide to install, configure, and troubleshoot the GlobalProtect VPN client on Windows, macOS, and mobile devices.
Resetting your password using the self-service portal
Instructions for resetting your Active Directory password without contacting IT, including MFA verification steps.
Troubleshooting Outlook sync issues on iOS and Android
Diagnose and fix Outlook calendar, contact, and email sync failures on iOS 16+ and Android 13+ devices.
Requesting software not in the standard catalog
How to submit a non-standard software request, approval workflow, and typical timelines for procurement.
Setting up MFA on a new device after replacement
Complete walkthrough for re-enrolling Microsoft Authenticator or hardware FIDO2 keys after a device change.
Connecting to a shared network printer in Windows 11
Add and configure shared department printers using the IT-managed print server, including driver installation.
IT Security Policy — Acceptable Use of Company Systems
Company policy on acceptable use of IT resources, including internet, email, cloud storage, and personal devices.
Teams video call quality troubleshooting guide
Resolve audio/video quality issues in Teams meetings: bandwidth, codec settings, headset configuration, and driver updates.
Accessing company files on SharePoint and OneDrive
Navigate SharePoint document libraries, sync OneDrive folders to your desktop, and manage file sharing permissions.
What to do if your laptop is lost or stolen
Immediate steps to report a lost or stolen device, remote wipe procedure, and replacement request process.
Setting up email signature company-wide template
Apply the approved corporate email signature template in Outlook for Windows, Mac, and Outlook Web App.
Requesting access to a restricted system or application
How to submit a system access request, required approvals, and provisioning timelines for business-critical applications.